At Barbie Store, we want every purchase to be as perfect as a fairy tale ending. If your magical dolls, dollhouses, or dream bedroom furniture didn’t quite cast the right spell, our fairy godmothers are here to make it right.

Who Can Return Items?

Our returns policy is designed for our valued customers – primarily parents, grandparents, and gift-givers creating magical childhood memories. You may return most items within 15 days of delivery if they’re:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

āŒ Non-Returnable Items

To protect the health and safety of all our little dreamers, we cannot accept returns of:

  • Kids’ Bedding (for hygiene reasons)
  • Cloth & Rag Dolls (unless defective)
  • Personalized or custom-made items
  • Items damaged through normal wear and tear

āœØ The Magical Returns Process āœØ

  1. Contact Our Fairy Godmothers: Email us at [email protected] within 15 days of delivery with your order number and reason for return.
  2. Await Your Return Authorization: We’ll respond within 2 business days with approval and return instructions.
  3. Package Your Items Securely: Use the original packaging if possible to prevent damage in transit.
  4. Ship Your Return: Send to: Returns Department, Barbie Store, 35 North St, Plymouth, GB PL3U 1QY. We recommend using a tracked service as we cannot be responsible for lost returns.

Exchange Spells

Prefer a different doll or furniture item? Simply follow the return process above and include a note specifying your desired exchange. We’ll:

  1. Verify the new item’s availability
  2. Process any price differences (you’ll be charged or refunded accordingly)
  3. Ship your new item once we receive the original

Note: Exchanges may take 2-3 weeks to complete including return shipping time.

Refund Magic

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

International refunds may take additional time to appear in your account depending on your bank’s processing times.

Damaged or Defective Items

If your item arrived damaged or isn’t working properly:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We’ll typically arrange for a replacement at no additional cost

Return Request Template

Copy and paste this template into your email to us:

Subject: Return Request for Order #[Your Order Number] Dear Barbie Store Fairy Godmothers, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] – [Quantity] – [Reason for return] For exchanges, I would like: – [Desired Product Name] – [Size/Color if applicable] I confirm the items are in original condition with all packaging and tags attached. My preferred resolution is: ā˜ Refund ā˜ Exchange (as noted above) ā˜ Store credit Thank you for your help in making this right! Best wishes, [Your Full Name] [Your Contact Number] [Order Date: DD/MM/YYYY]

Questions About Our Returns Policy?

Our customer service fairy godmothers are always happy to help! Contact us at [email protected] or by post at:

Customer Service Team
Barbie Store
35 North St
Plymouth, GB PL3U 1QY

We promise to respond faster than you can say “Bibbidi-Bobbidi-Boo!”