Welcome to Barbie Store, where we sprinkle fairy dust on every delivery and make returns as easy as waving a magic wand! Our policies are designed with parents, grandparents, and gift-givers in mind – because we know creating magical childhood memories should be nothing short of perfect.

āœˆļø Shipping Information

Order Processing: Our workshop elves need 1-2 business days to prepare your magical items for shipment.

Shipping Options:

  • Standard Shipping (Ā£12.95): Via DHL or FedEx – arrives in 10-15 business days after dispatch
  • Free Shipping: Available on orders over Ā£50 via EMS – arrives in 15-25 business days after dispatch

Note: Delivery times may vary slightly during peak seasons or to remote locations. We currently ship worldwide except to some Asian countries and certain remote areas.

šŸ”„ Our Fairy-Tale Returns Policy

If your magical purchase didn’t quite cast the right spell, our fairy godmothers are here to help!

Return Window: 15 days from delivery date

Eligibility Requirements:

  • Items must be in original, unused condition
  • All original packaging and tags must be attached
  • Proof of purchase required

āŒ Non-Returnable Items: To protect our little dreamers, we cannot accept returns of:

  • Kids’ Bedding (for hygiene reasons)
  • Cloth & Rag Dolls (unless defective)
  • Personalized or custom-made items
  • Items damaged through normal wear and tear

šŸ§š The Magical Returns Process

  1. Contact Our Fairy Godmothers: Email us at [email protected] within 15 days with your order number and reason for return
  2. Await Return Authorization: We’ll respond within 2 business days with approval and instructions
  3. Package Securely: Use original packaging when possible to prevent damage
  4. Ship Your Return: Send to: Returns Department, Barbie Store, 35 North St, Plymouth, GB PL3U 1QY

āœØ Tip: Always use a tracked shipping service as we cannot be responsible for lost returns.

šŸ”„ Exchange Spells

Prefer a different doll or furniture item? Simply follow the return process above and include a note specifying your desired exchange. We’ll:

  • Verify the new item’s availability
  • Process any price differences
  • Ship your new item once we receive the original

Note: Exchanges may take 2-3 weeks to complete including return shipping time.

šŸ’° Refund Magic

Once we receive and inspect your return:

  • Timing: Processed within 5 business days
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

International refunds may take additional time to appear in your account depending on your bank’s processing times.

šŸ§ø Damaged or Defective Items

If your item arrived damaged or isn’t working properly:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll typically arrange for a replacement at no additional cost

šŸ“ Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Barbie Store Fairy Godmothers,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:
– [Product Name]
– [Quantity]
– [Reason for return]

For exchanges, I would like:
– [Desired Product Name]
– [Size/Color if applicable]

I confirm the items are in original condition with all packaging and tags attached.

My preferred resolution is:
ā˜ Refund
ā˜ Exchange (as noted above)
ā˜ Store credit

Thank you for your help in making this right!

Best wishes,
[Your Full Name]
[Your Contact Number]
[Order Date: DD/MM/YYYY]

ā“ Need More Help?

Our customer service fairy godmothers are always happy to assist! Contact us at:

  • Email: [email protected]
  • Post: Customer Service Team, Barbie Store, 35 North St, Plymouth, GB PL3U 1QY

We promise to respond faster than you can say “Bibbidi-Bobbidi-Boo!”